Warranty & Return

Modern Home & Living generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for the warranty period.

You are required to notify Modern Home & Living within five (5) working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Cancelling an order if YOU cancel your order you will incur an admin fee of 15% on the total amount. Refer to Terms & Conditions for more detail

Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional five working days on top for your financial institution to process it.

refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

 

Vendor Returns Policies

Flokati Rugs Return Policy:

Please email us within 30 days of purchase to make a return.
Returns must be in their original packaging and unused (you may unpack and place on your floor to see if it suits, but it must be unused).

ALL Returns incur a restocking fee equivalent to the freight charge we paid to our courier to get the item to you.

Where the customer requires a full refund and is not exchanging for another design, a 20% restocking fee applies.

Return postage is the responsibility of the buyer.