Orders are generally shipped from our distribution centre, which is located in Melbourne, the next day after full payment is received.

 

Items that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet-enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state

ServicePosted for deliveryDelivery by (business day
after posting)
Regular parcelWithin metropolitan areas of capital cities, or within the same city or town or environs3-4 days
Between a metropolitan area of a capital cityand country locations3-4 days
Between country locations4-5 days

Sending parcels to other states

ServicePosted for deliveryDelivery by (business day after posting)
Regular parcelBetween Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
3-5 days
(between metropolitan areas)
Melbourne / Brisbane;
Melbourne / Tasmania;
4-8 days
(between metropolitan areas)
Between country locations5-10 days
(between metropolitan areas)
To other interstate locationsPlease ask at your local
Australia Post retail outlet

 

For an item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service representative.

A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Track Your Parcel

Please visit http://auspost.com.au/track/ and use the given tracking number to track your item.
To track item that is dispatched with Fastway, please visithttp://www.fastway.com.au and use the given tracking number.
Allied Express requires consignment note and the postcode of the destination to track item at http://www.alliedexpress.com.au/ or call 13 13 73 for more queries.

Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address
Your personal information could be collected while you visit our website, when you deal with us over the telephone, send us correspondence (could be by letter, fax or email), or when you have contact with us in person. No personal information will be collected by us without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.

Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Toll IPEC and Allied Express, an arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if a parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative.

Pick up or arranging your own courier is not available in our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Undeliverable Postcodes

Due to the limited access to our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items

PostcodeStateSuburb
5701SAWOOLUNDUNGA
6740WADRYSDALE RIVER
6740WAMITCHELL PLATEAU
6740WAOOMBULGURRI
6740WAKALUMBURU
6740WAPRINCE REGENT RIVER
6740WAWYNDHAM
6743WAWARMUN
6743WACAMBRIDGE GULF
6743WALAKE ARGYLE
6743WADURACK
6743WAGIBB
6743WAKUNUNURRA
7151TASHEARD ISLAND
7151TASDAVIS
7151TASMAWSON
7151TASMACQUARIE ISLAND
7151TASMCDONALD ISLANDS
7151TASCASEY

Bulky items

PostcodeState
0800-0999NT
2641NSW
4450-4499, 4680, 4700-4805, 9920-9959QLD
4806-4899, 4900-4999, 9960-9999QLD
5701SA
6055WA
7151TAS
6215-6699WA
6700-6799WA